Terms.

About these terms

These terms apply when Lodestone Enterprise Ltd works with you. That covers building websites, apps and tools, bringing AI into your business, teaching you or your team about AI, and early access to Post Studio, our own product in development.

Each project also has a written quote. If the quote and these terms disagree, the quote wins. By accepting a quote, you agree to these terms.

Most of our clients are businesses, and these terms are written for them. If you're a consumer, meaning you're buying mainly for yourself rather than for a trade, business or profession, you keep all your legal rights. Our Refunds and cancellation policy explains your right to cancel.

Who you're dealing with

Supplier

Lodestone Enterprise Ltd, registered in England and Wales, company no. 17265873

Registered office

33 Falcon Drive, Didcot, OX11 6HT, United Kingdom

Email

saul@lodestoneenterprise.co.uk

Client

The person or business named on the quote

Quotes

Every project starts with a written quote. It sets out the work, the price, what's included and when you pay. A project goes ahead once you accept the quote in writing, and an email is enough.

If you want something the quote doesn't cover, we'll tell you what it costs before we start on it, and we go ahead only once you agree in writing.

A general description on this website never overrides your quote.

If you're a consumer, your quote will also set out your right to cancel and how to use it.

Payment

We invoice by email. Each quote says when we invoice and when payment is due, and each invoice says how to pay.

If a business client pays late, we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We may also pause work while an invoice is overdue, after telling you in writing.

If you ask us to set up something that another provider charges for, such as a domain, hosting or a software subscription, that cost is yours unless the quote says otherwise.

How we work

We carry out the work with reasonable care and skill. As we build, we share previews so you can see progress and ask for changes within the scope of the quote. When the work matches the quote, we hand it over.

Any dates in a quote are our best estimate unless the quote says a date is fixed. Delays in getting answers, content or access from you can move them.

Training covers the topics agreed in the quote. AI tools change often, so training reflects them as they are at the time.

Your part

• Give us accurate information, and answer questions and review previews in reasonable time.
• Only send us material you have the right to use, such as logos, photos, text and data, and let us use it for your project.
• Don't send passwords. When we need access to an account, invite us, and remove that access when the project ends.
• Keep your own copies of anything important you send us.
• Make sure your business follows the rules that apply to it, including any the work touches, such as privacy notices, advertising rules or the rules of your industry.
• Decide for yourself how you use what we deliver.

AI and other providers

AI is part of how we build, and some projects put AI tools into your business. AI can get things wrong, so we check AI-assisted work before we hand it over. Once an AI tool is running in your business, check its output before relying on it for anything important.

Many projects depend on services we don't run, such as hosting, domain registrars, app stores, payment providers and AI models. Their own terms apply. Those providers can change their prices, features or rules, or turn down an app, and we can't control that. If a change affects your project, we'll tell you and agree the next step with you.

Results we can't promise

We can't guarantee business results such as more bookings, sales or leads, search rankings, mentions in AI tools, or approval by an app store. They depend on things outside our control. We'll tell you what we expect and why.

Post Studio early access

Post Studio is our own product, and it's still in development. If we give you early access, you're using a version that may change, have faults, or be paused or withdrawn. We'll set out any price and any extra terms in writing before you start. You keep the rights in the brand material and content you put into it.

Who owns the work

Once you've paid in full, we assign to you, with full title guarantee, the copyright and other rights we hold in the work we make for you under the quote, such as designs, written content and code built for your project. We'll sign anything reasonable you need to confirm this.

We keep ownership of our own tools, templates, methods and know-how, and anything we made before or outside your project. Where they form part of what we deliver, you get a licence to use them as part of that work.

Third-party parts, such as open-source code, fonts, stock images and software, stay under their own licences.

We may use what we learn in general terms to improve our work, without revealing your confidential information.

Confidentiality

Confidentiality works both ways. We keep what you share with us private, and we ask you to do the same with anything we share that isn't public. This lasts after the project ends. It doesn't cover information that's already public, or anything the law requires either of us to disclose.

Personal data in your project

Some projects involve personal information your business controls, such as your customers' details in a booking system we build. For that information, you're the controller and we act only on your instructions. Before we handle it, we'll agree written data processing terms with you, as UK data protection law requires.

Our Privacy notice covers the information we hold about you as a client.

Ending a project

Either of us can end a project early by telling the other in writing. You then pay for the work done up to that point, as set out in your quote, and we hand over the finished parts once you've paid for them.

Consumers also have the cancellation rights in our Refunds and cancellation policy.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit. Apart from that, for business clients:

• We're not liable for indirect or consequential loss, or for loss of profit, revenue, business or data.
• Our total liability for a project is capped at the fees you've paid for that project.
• We're not liable for decisions you make using what we deliver, or for the acts of other providers such as hosts, app stores and AI companies.

If you're a consumer, these limits don't affect your statutory rights. We're responsible for loss you suffer that was a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

Complaints

If you're unhappy with our work or how we've dealt with you, email saul@lodestoneenterprise.co.uk and tell us what's wrong. I'll look into it personally and reply with what we'll do about it.

If we can't resolve a complaint from a consumer, we'll tell you in writing. We are not currently a member of an alternative dispute resolution scheme.

Law and changes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you're a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Only you and we can enforce these terms. Nobody else has rights under them through the Contracts (Rights of Third Parties) Act 1999.

We may update these terms. The version in place when you accepted your quote applies to that project, unless we both agree in writing to change it.